Coronavirus Crisis - Our Response

Our Reach Response films tell our lockdown stories




In March 2020, we sadly had to temporarily close our centres. Our staff quickly developed new ways to provide services to people at home and thanks to our wonderful supporters, we raised £15,000 through a public appeal. This generosity helped us to keep reaching people with learning disabilities in new ways.

The future of course remains uncertain. But as restrictions continue to change, we are finding new, safe ways to welcome clients back to our centres. Alongside this we continue to offer our innovative and popular alternative service including online socials and courses, telephone welfare calls, and delivery of activity and wellbeing packs. We are also supporting family carers through new online, telephone and face-to-face communication. 

James & Claire's Story

Adam's Story

Tina's Story

Subscribe to the Reach YouTube Channel:

Since March 2020 we have:


wellbeing and activity packs to clients


welfare telephone calls with clients and families


online learning and social activity sessions

Figures as 29th January  2021

Picture of Sue and her husband with their son Dominic

"I just wanted to say a huge thank you for the beautiful flowers that I've just found on our doorstep. Please pass on our thanks to all the team at Reach for everything they've done during the lockdown to help him (and us!) get through this difficult time."

Sue, Mum to Dominic

Emma with her sewing projectReach Newark Tutor Gemma talked to Emma and her Mum, Joy. Emma normally attends Gemma's sewing class and when we had to close, she was part way through a project to make a puff patchwork blanket.

"When I talked to Joy she told me how much Emma was missing this so I called our Centre Manager for advice – I knew this was important for Emma’s wellbeing and wanted to see if there was anything we could do. Within a matter of hours, one of my colleagues had collected Emma’s project and some supplies from Reach Newark and delivered them safely to Emma’s house. These are the sorts of activities we’ve been offering clients to provide some continuity so they know that Reach is still here for them. I’m looking forward to seeing Emma’s finished project."

- Gemma, Reach Newark Tutor

“I was amazed at the speed in which we received Emma’s sewing. You are all doing a great job, thank you, I don’t know what we would do without Reach”

- Joy, Mum to Emma

Chantelle Welsher
Group Manager - Client Services 
Hello, I’m Chantelle. I was Reach Newark Centre Manager for 5 years but now as Group Manager - Client Services I oversee all our day service work at our centres. This includes facilitating the changes that need to happen to make our services safe and accessible during the Covid-19 pandemic and ensuring we are following the up to date Government guidelines. I am passionate about ensuring that each person is supported in a way that suits them and that we take time to listen and understand every individual's needs and dreams.

Our Stories

Support Worker
Amy's picture and quote Amy
Support Worker
Simon's picture and quote Simon
Support Worker